When will my order be delivered?
We do our best to deliver the order to you as soon as possible. Orders placed on business days before 5 p.m. will be shipped the same day. If you order at a later time, your order will be sent to the delivery service on the next business day. However, we are not always able to achieve this; we may run out of stock and the delivery of your order may take a little longer. Should we, for whatever reason, not be able to meet this delivery time, we will notify you as soon as possible.

Will my order fit through the letterbox?
If you order up to 2 boxer shorts, we will ship it as a letterbox parcel. If you order 3 boxer shorts or more, your parcel will be sent via the parcel delivery service.

Who will deliver my order?
Cemavota works with the delivery service PostNL, our reliable partner who aims to deliver your order as quickly as possible. In most cases, you can use a Track & Trace number to track your order. Delivery usually takes place 1-2 business days after you place your order.

How can I pay?
International orders: Customs and Duties
As a customer, please be aware that any customs fees and import duties charged by your country are for your own account.

How do I know my order was placed successfully?
After completing and paying for your order, you will receive a confirmation e-mail from us. You can also find your order overview on your account page. No confirmation of your order? Check your spam folder to make sure it did not end up there. If it is not there either, it may have to do with an error in your details.

I received the wrong item. What should I do?
That should not have happened. We apologise! If you received the wrong item, please get in touch with us immediately. We will sort it out for you right away and make sure you receive the right items.

What is the best way to get in touch with Cemavota?
The best way to contact Cemavota is to fill in our contact form or send an e-mail to info@cemavota.com. We try to answer all e-mails as quickly as possible.

Can I change or cancel my order?
Unfortunately, this is not possible. If you ordered the wrong items, you can return them to us after receipt. Read more about returns here.

Are the return costs reimbursed by Cemavota?
No, the return costs are for your own account and will not be reimbursed by Cemavota. We also advise you to ask for a proof of return shipment and a tracking number.

Is it possible to pick up my order?
No, it is not possible to pick up an order.

I'm not sure what size to choose. How can I find out?
We have an extensive size guide for our boxer shorts to help you determine your best fit:

We accept the following payment methods:

• iDEAL
• Bancontact
• Klarna: Pay Later option
• SOFORT Banking
• Creditcard
• Belfius Direct Net
• KBC/CBC Payment Button

Can I place an order without a personal account?
Yes, you can opt to place an order as a guest without creating an account.

I have a complaint about my purchase. What should I do?
There is always a chance that something does not go quite as planned. We advise you to first report complaints to us by filling in our contact form or sending an e-mail to info@cemavota.com. If this does not lead to a resolution, you have the option to submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Laundry tips
To keep your Cemavota items in tip-top condition, we have listed a few tips:

Tip 1: Wash with like colours
Use a special detergent for white laundry for the white items. These detergents contain optical brighteners and keep your white clothes white. Do not use chlorine or bleach to wash your Cemavota items. This seriously affects the quality of the fabric.

For black items, use a special detergent for dark or black laundry. The black will retain its intensity for longer.

Wash your coloured items along with the coloured laundry.

Always hand wash items with a red colour before adding them to the wash for the first time.
 

Tip 2: Lower temperature wash
Our items can be washed at 30°C or 40°C unless otherwise stated. Higher wash temperatures may cause the items to shrink, and we cannot guarantee the durability of your item. With the new generation of detergents, washes above 30°C are often not necessary for proper hygienic cleaning. Moreover, lower temperature washes do not damage the environment as much and help preserve the colours of your items.